Frequently Asked Questions

We package & ship orders to nearly every country across the globe but transit time will vary from location to location.

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 10- 20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters or pandemics may cause further postal delays.

Tracking numbers are provided for all orders. Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

We email order numbers as soon payment is received. You can login to your account for a status update, or once a tracking number is received you can click here to track your order.

Expedited Shipping (FedEx Standard Overnight or 2-Day): Orders received after 2:00pm CST Monday through Friday will be processed the next business day which excludes Saturday, Sunday and carrier Holidays. Orders with an expedited shipping option placed after 2pm CST on Friday will be shipped on Monday.

The most up-to-date information regarding any order shipment can always be viewed via the carrier's shipment link provided in the "Shipment Notification" e-mail we send to all of our customers when a tracking number is assigned to their new order. Please understand that a lack of updates does not necessarily mean the shipment is lost. It is quite common for carriers to miss scans as a parcel makes its way from hub to hub only to back date the updates upon delivery. For additional insight or guidance you can contact the carrier in reference to your tracking number: FedEx (800) 463-3339 or USPS (800) 275-8777 If your order shipment has not received an update for more than 7 days; please, contact us via email or chat and we'll gladly assist you!

We offer parcel insurance on all physical orders.

Customers have the option to opt-in upon checkout. If selected the order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we are here to help!

The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible.

Please see our refund and return policy for when these might be applicable to shipping situations.

First, make sure that your product qualifies to be returned by reading our Return Policy.

You can access the Return Portal by clicking here